Quick Guide to Creating a Customer Feedback Management Software
In this guide, we will walk through the basic steps to build a Customer Feedback Management Software using the Five development environment.
Step 1: Setting Up Your Application
1. Create a new application in Five by clicking on Applications and then the yellow Plus icon. Choose a title like Customer Feedback Management.
2. Enable Multiuser for user authentication and management.
3. Deploy your application to development and run it to see your initial setup.
Step 2: Building the Database
1. Use the Data > Table Wizard to create tables for storing feedback data, such as:
- Feedback: Fields like FeedbackID, CustomerName, Comments, Rating, and Date.
- Responses: Fields for ResponseID, FeedbackID (as a foreign key), ResponseText, and Date.
2. Create relationships to associate responses with feedback entries.
Step 3: Creating User Interface and Logic
1. Create forms using the Visual > Form Wizard to allow users to submit new feedback and view existing feedback.
2. Use Visual > Charts to create visual representations of feedback statistics, such as average ratings over time or comment frequency.
3. Integrate a reporting feature using Visual > Reports to generate PDF reports of feedback data.
4. Implement user roles using Setup > Roles to manage permissions for customers and internal staff.
Congratulations! You have built a basic Customer Feedback Management Software in Five. You can further enhance it with features like Slack integration for notifications or advanced analytics.
