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Why You Should Build a Bespoke CRM System

Cyrus Choy
Aug 9th, 2023
building a bespoke crm system with

The Role of Bespoke CRM Systems in 2023

In today’s fast-paced business landscape, where customer relationships are paramount, Customer Relationship Management (CRM) systems have emerged as indispensable tools. At the same time, businesses need to decide if a bespoke CRM system is right for them.

These systems empower businesses to cultivate meaningful interactions, anticipate customer needs, and streamline operations for sustained growth. The pivotal role played by CRM systems in enhancing customer experiences, fostering loyalty, and driving overall business success cannot be understated. 

What is a CRM system?

A CRM system is a powerful business management tool that utilizes customer knowledge to foster, sustain, and enhance profitable customer relationships. It plays a crucial role in a comprehensive global CRM strategy that aims to create value by building strong and relevant relationships with key customers and customer segments.

A good CRM system will help businesses to…

  1. Effectively store and segment customers.
  2. Develop and maintain long-term relationships with profitable customers.
  3. Determine how to handle unprofitable customers.
  4. Customize market offerings and promotional efforts.

However, for start-ups, solopreneurs, and SMBs you will find that it is difficult to find the right fit because of the complexity and upfront cost of these off-the-shelf CRM solutions. This is why most businesses will still opt for a bespoke CRM system where you will have full control of the software roadmap and feature list that is custom-made to fit your business needs.

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Whether the path leads to adopting an existing CRM or building a bespoke CRM solution using Five; businesses will need to take into consideration their current business needs as well as the future growth needs.

Understanding Bespoke CRM Systems

While the market offers a plethora of CRM solutions, the quest for excellence often prompts businesses to explore bespoke CRM systems. Imagine a CRM that anticipates your needs, understands your processes, and speaks the language of your industry.

Unlike off-the-shelf solutions, a bespoke CRM system is designed to intricately align with an organization’s unique processes, workflows, and goals. Five is the perfect solution to bring your very own bespoke CRM system to life.

3 Compelling Reasons to Build a Bespoke CRM System for Your Business

With Five you can build your very own bespoke custom CRM system that offers a host of advantages that can revolutionize the way your business engages with customers, streamlines operations, and drives growth.

1. Unparalleled Customization: Your CRM, Your Rules

A bespoke CRM system offers an unparalleled level of customization, allowing you to carve the platform to align perfectly with your operations. From lead generation to customer retention, every feature is designed to fit into your business’s DNA.

This level of personalization eliminates the need to adjust your processes to fit a pre-existing system – the CRM molds itself to your requirements, offering a greater sense of ownership and control.

2. Precision Aligned with Your Objectives

Off-the-shelf CRM systems are designed to cater to a wide range of businesses, making them inherently versatile but not always precisely aligned with your business objectives. In contrast, bespoke CRM solutions are created with your goals in mind.

Every facet of the system, from data entry to analytics, is tailored to help you achieve your specific goals. This precision translates into enhanced efficiency, as your team interacts with tools that have been crafted to maximize your desired outcomes.

3. Evolving with Your Business: Flexibility and Adaptability

As your business grows and evolves, you might find yourself outgrowing the capabilities of an off-the-shelf system. Bespoke CRM systems, however, are built with scalability in mind.

They can evolve and expand alongside your business, accommodating new processes, integrations, and functionalities as you need them. This adaptability ensures that your CRM remains a strategic asset for the long term, molding itself to the ever-changing demands of your industry and your organization.

The decision to build a bespoke CRM system is a strategic one that can bring transformative benefits. The unparalleled customization, precision aligned with your objectives, and the flexibility to evolve make bespoke CRM solutions a powerful tool for businesses that seek to stand out in a competitive landscape.

Ultimately, the choice rests on finding the right balance between your immediate requirements and your long-term growth strategy. Evaluating the pros and cons of both approaches in alignment with your business goals will guide you toward the CRM solution that best fits your organization’s needs, ensuring that you not only address your current challenges but also set the stage for sustainable success in the dynamic landscape of modern business.

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Get Inspiration From The Top 5 CRM Vendors

When building your own CRM solution for your business, you can save time by taking pieces of features from well-known off-the-shelf CRM vendors. A well-informed decision can significantly impact the success of your CRM implementation. Discover the top five CRM platforms that revolutionize the way businesses connect with their customers.


salesforce is too expensive

Salesforce stands as an undeniable industry juggernaut. Its reputation precedes it and for a good reason. This platform has redefined how businesses manage their interactions with customers and prospects, offering a suite of tools that not only streamline but also elevate various aspects of operations.

Salesforce’s suite of tools is nothing short of comprehensive. It’s not merely a CRM system; it’s an integrated ecosystem that empowers businesses across diverse domains. From sales and customer service to marketing and beyond, Salesforce provides a unified platform that harmonizes different departments under a single umbrella.

This cohesiveness eliminates data silos and fosters cross-functional collaboration, enabling organizations to nurture their customer relationships holistically.

Let’s delve into the advantages of using Salesforce.

Comprehensive CRM Suite: From sales and customer service to marketing and beyond, Salesforce’s comprehensive platform streamlines operations and enhances collaboration by housing all crucial aspects under one digital roof.

Integration Mastery: In a tech-driven era where integration is key, Salesforce shines. Its seamless integration capabilities allow businesses to connect Salesforce with a multitude of third-party applications, ERPs, marketing automation tools, and more.

360-degree Customer View: The platform aggregates data from various touchpoints, empowering sales and marketing teams with valuable insights. This comprehensive customer profile enables businesses to engage in more personalized interactions, fostering stronger relationships.

User-Friendly Interface: With its intuitive interface, Salesforce offers a user experience that’s both intuitive and accessible. This user-friendly design simplifies onboarding for new team members and minimizes the learning curve. It’s a crucial aspect that contributes to the platform’s widespread adoption.


hubspot is too expensive

At the forefront of the inbound marketing revolution, HubSpot has seamlessly extended its influence into the realm of CRM, establishing itself as a comprehensive solution for businesses aiming to master customer engagement.

HubSpot’s journey began as a pioneer in inbound marketing, advocating for customer-centric strategies that focus on attracting and engaging customers organically. This innovative approach transformed the way businesses interact with their audience, emphasizing value-driven content and personalized experiences.

User-Friendly and Intuitive: The platform is designed with the user in mind, ensuring that businesses of all sizes can seamlessly adopt and utilize its functionalities. With a user-friendly interface and intuitive navigation, the learning curve is significantly reduced, enabling teams to quickly grasp the system’s capabilities and unlock its potential.

Inbound Marketing Integration: Drawing from its roots in inbound marketing, HubSpot’s CRM seamlessly integrates with its marketing automation tools. This integration is a game-changer, allowing businesses to effortlessly transition leads generated from marketing efforts into the CRM, fostering a cohesive customer journey.

Streamlined Communication and Collaboration: HubSpot’s CRM shines in this area by providing a platform where teams can effortlessly share information, update customer interactions, and collaborate on strategies. This streamlined communication ensures that everyone is on the same page, enabling coordinated efforts and efficient customer interactions. is too expensive, a platform celebrated for its intuitive project management capabilities, has ventured into the world of CRM with its unique and dynamic approach. This expansion marks an exciting development in the CRM landscape, promising to deliver a fresh perspective on managing customer relationships. 

By venturing into the CRM landscape, aspires to challenge traditional paradigms and bring a breath of fresh air to customer relationship management. The result is an innovative and engaging platform that aims to simplify the complexities of CRM processes while fostering an environment of collaboration and efficiency.

Some of’s noteworthy features include,

User-Centric Interface: is renowned for its user-friendly interface, and its CRM component is no exception. The platform’s visually appealing and customizable boards make navigating customer interactions and data effortless.

Customizable Workflows: Users can design workflows to match their unique processes, ensuring that the CRM adapts to their business rather than the other way around. This level of customization fosters seamless integration of the CRM into existing operations.

Automation and Productivity: The platform offers automation options that eliminate manual tasks and streamline processes. This not only enhances productivity but also minimizes the risk of errors, ensuring that customer interactions are consistently smooth.

Zoho CRM

zoho is too expensive

Zoho CRM is a versatile solution catering to businesses of all sizes, offering a comprehensive array of tools designed to simplify and optimize customer interactions.

By effectively merging automation, advanced analytics, and collaborative features, Zoho CRM provides a multifaceted platform that not only centralizes customer-related data but also empowers businesses to cultivate lasting and meaningful customer relationships.

Beyond a mere software solution, Zoho CRM becomes a strategic ally, enabling companies to tailor their approach to individual customer preferences while leveraging the power of data-driven decision-making. 

We unraveled some of the key features of Zoho CRM below,

Automating Customer Interactions: This feature allows businesses to streamline repetitive tasks, ensuring that valuable time is spent on higher-impact activities. Automated workflows can be tailored to match specific business processes, enhancing efficiency and minimizing the risk of human error.

Leveraging Advanced Analytics: Zoho CRM goes beyond basic data storage, offering powerful analytics tools that enable businesses to gain deep insights into customer behavior and trends. The platform’s analytics capabilities facilitate data-driven decision-making, aiding businesses in identifying opportunities, predicting customer preferences, and refining strategies for growth.

Fostering Collaboration for Enduring Relationships: The platform offers communication tools that facilitate seamless internal communication, ensuring all team members are aligned and well-informed. This collaborative environment extends to customer interactions as well.


pipedrive is too expensive

Pipedrive is another prominent player in the CRM system landscape, carving a niche for itself by offering an intuitive interface that streamlines and enhances the sales process. Its user-centric design and innovative features empower businesses to drive sales success with precision and efficiency.

Pipedrive’s claim to fame rests on its pioneering approach to pipeline management. A visual representation of the sales pipeline takes center stage, offering a clear and comprehensive view of each deal’s progression.

This visual aid transforms complexity into clarity, allowing sales teams to track leads, opportunities, and wins with remarkable precision. By visualizing the journey from initial contact to the final handshake, Pipedrive empowers teams to focus their efforts where they matter most.

The main pros of using Pipedrive are,

Visual Pipeline Management: Pipedrive takes a unique approach by placing visual pipeline management at the forefront of its offerings. The platform employs a visual representation of the sales pipeline, allowing teams to visualize the progression of deals from initial contact to closure.

Deal Tracking and Efficiency: The platform offers clear insights into deal status, potential bottlenecks, and areas requiring attention. This real-time visibility equips sales teams with actionable insights, enabling them to make informed decisions and allocate resources strategically.

Intuitive Interface for Seamless Sales: Navigating through the platform is a breeze, making onboarding swift and ensuring teams can hit the ground running. This user-focused design translates into faster adoption, reducing the learning curve and maximizing the CRM’s potential impact on sales operations.

Is an Off-the-Shelf CRM Solution the Ultimate Problem Solver?

We’ve previously explored in great detail between build vs buying software, and like any software solution, these top 5’s are not immune to drawbacks. Let’s look at some of these disadvantages.

Complexity and Learning Curve

One of the most notable cons is its inherent complexity. While these CRM solutions come with a robust feature set out of the box, it is designed to cater to various business needs, which can lead to a steep learning curve for users, particularly for those who are new to CRM systems.

Navigating the extensive interface and mastering its functionalities can demand considerable time and training, potentially impacting user adoption and efficiency, especially for smaller businesses with limited resources for extensive training programs.

Cost Considerations

While these top 5 CRM systems offer a wide range of features, their pricing can be a deterrent for some businesses, especially startups and smaller enterprises.

The licensing costs, combined with the potential need for additional modules and customizations, can quickly escalate the overall expenditure.

This financial burden might also limit the accessibility of more advanced functionalities to businesses with tighter budgets.

Customization Challenges

Many of the top CRM systems are highly customizable which can also be a double-edged sword. While its customization options allow businesses to tailor the platform to their specific needs, this can lead to complexity in implementation.

Extensive customizations may require specialized development skills and result in intricate configurations that are harder to manage and maintain. Additionally, over-customization can potentially lead to compatibility issues with future updates and enhancements.

Moreover, you would not have any input in the product development roadmap or feature list improvements which may impact your business growth.

Integration Complexity

Despite offering an integrated ecosystem, integrating any of these CRM solutions with existing systems or third-party applications can sometimes be more complex and a lot more time-consuming.

Depending on the complexity of the integration, businesses might require technical expertise or even the involvement of third-party integration services. This can lead to additional costs and project management challenges, potentially delaying the expected benefits of the CRM system.

Support and Customer Service

While these established CRM solutions are known for their extensive offering, some users have reported challenges when it comes to customer support and responsiveness.

Getting timely assistance, particularly for complex technical issues or critical queries, might not always align with the high expectations that these platforms set through their premium pricing.

This disparity between the expected level of support and the experience can be frustrating for users seeking immediate solutions.

At the end of the day, you need to make the best decision based on your current needs but do not neglect the potential needs of your future growth. If you need more control over the feature development of your custom CRM system, there is no better choice than Five. To better understand how Five can help accelerate the development of your bespoke CRM system or other web applications, book a free demo today.

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